Your Questions Answered by Superhero Experts!

General Questions

What is Ghostly Store all about?
Ghostly Store is your premier destination for high-quality superhero and cosplay costumes! Based in Atlanta, US, we specialize in everything from Evangelion Costumes and Spiders Costumes to Faceshell & Mask accessories. Whether you’re preparing for Halloween, a comic convention, or just want to unleash your inner hero, we’ve got you covered with authentic, detailed gear!
Who is Ghostly Store for?
Our store is perfect for cosplay enthusiasts, Halloween celebrators, superhero fans, and anyone who wants to transform into their favorite character! We offer products for all ages and genders, including Kids’ Halloween Costumes, Men’s Halloween Costume options, and specialized lines like our Platinum Series for discerning collectors.

Products & Sizing

What types of products do you offer?
Our extensive collection includes:
  • Superhero costumes (Marvel, DC, and more)
  • Anime and game costumes (Evangelion, Overwatch)
  • Specialty items (Faceshell & Mask, Lenses, Boots & Soles)
  • Mutants and original designs
  • Props and accessories
  • Performance wear (Superhero Compress Gym Wear)
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements with our charts for the perfect fit. If you’re between sizes or unsure, contact us at [email protected] for personalized advice!

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.

Shipping & Delivery

Where do you ship?
We ship worldwide to bring our high-quality costumes to fans everywhere! Unfortunately, we currently cannot deliver to Asia and a few remote areas due to logistics constraints, but we’re working on expanding our reach.
What are your shipping options?
We offer two convenient shipping methods:
  • Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after shipping
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
Orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order is dispatched, you’ll receive tracking details via email so you can follow your package’s heroic journey right to your doorstep!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not completely thrilled with your purchase, just reach out to our customer support team at [email protected], and we’ll guide you through the easy return process.
What if my costume arrives damaged or has defects?
We take great care in packaging your items securely, but if something goes wrong, contact us immediately at [email protected] with photos of the issue. We’ll make it right with a replacement or refund – because even heroes need backup sometimes!

Contact & Support

How can I contact customer service?
Our fan-focused support team is here to help! Email us at [email protected] for quick responses and solutions tailored to your needs. We’re based in the US and ready to assist with any questions or concerns.

Still Have Questions?

Reach out to our heroic support team at [email protected]

Ghostly Store – Where Quality Meets Fandom!

Address: 3705 Irish Lane, Atlanta, US 30301 | Website: newcostumessales.com

// Simple JavaScript to toggle answers document.querySelectorAll(‘.question’).forEach(question => { question.addEventListener(‘click’, () => { const answer = question.nextElementSibling; answer.style.display = answer.style.display === ‘none’ ? ‘block’ : ‘none’; }); });