At Ghostly Store, we stand behind our premium costumes and collector’s items with the same dedication we put into crafting them. We want you to be 100% satisfied with your heroic gear, from our detailed Evangelion Costumes to our high-performance Superhero Compress Gym Wear.
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of you receiving your items. Your satisfaction is our mission!
The Heroic Return Process
- Initiate Your Return: Contact our support heroes at [email protected] within 15 days of delivery
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for return
- Receive Instructions: Our team will email you return authorization and shipping instructions
- Ship Items Back: Package the unused, unworn items in their original packaging with all tags attached
- Processing: Once received, we’ll inspect the items and process your refund or exchange within 3-5 business days
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Ghostly Store Support Heroes,
I would like to request a return/exchange for my recent order.
Order Number: [Your order number]
Item(s) to return: [Product name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]
Please send me the return authorization and shipping instructions.
Thank you,
[Your Full Name]Refund Timeline & Method
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for your replacement item.
Important Considerations
Non-Returnable Items: For health and safety reasons, the following products cannot be returned or exchanged:
- Lenses (due to hygiene concerns)
- Faceshell & Mask items that have been removed from original packaging
- Any costume or accessory that shows signs of wear, has been altered, or is missing original tags
All returned items must be in original condition with tags attached and in their original packaging. Items that show signs of wear or damage may be subject to a reduced refund or denied return.
International Returns
Since we ship globally (excluding Asia and certain remote areas), customers are responsible for return shipping costs for international returns. We recommend using a trackable shipping service and purchasing shipping insurance.
Need Assistance?
Our customer support heroes are ready to assist you with any questions about returns or exchanges!
Email: [email protected]
Address: 3705 Irish Lane, Atlanta, US 30301
Website: newcostumessales.com
Ghostly Store – Where Quality Meets Fandom and Customer Satisfaction!